And you should have good multitasking skills to manage multiple systems and applications simultaneously. You must enjoy troubleshooting and working independently without in-person supervision.
How do I know if I’m a good candidate for the job?Īn ideal candidate has a passion for working with technology and helping people. A holiday coverage schedule will be provided. Naturally, this means we need to have staff available to work on those days. Does Apple require Advisors to work on major holidays?Īs a support business, Apple experiences a large customer demand for help on major holidays. You may be asked to work additional hours during holidays, peak business hours and training. You’ll work during normal Apple support hours. What kinds of hours would I be expected to work?
#APPLE REMOTE CAREERS WINDOWS#
But if you have experience working on and troubleshooting other operating systems such as Windows and you’re willing to commit to training on the Mac, you could be a good candidate for this program.
#APPLE REMOTE CAREERS MAC#
It helps to have some experience with the Mac and Apple mobile devices like iPhone and iPad. You’ll train and work in your home office, using the iMac we provide for your role as an At Home Advisor. Most importantly, you’ll learn Apple’s unique approach to customer support. The topics covered include Apple product lessons, advanced troubleshooting, and job-specific tools and processes. Training typically lasts up to nine weeks, and the content is delivered through a virtual, online program led by a live instructor. Does Apple provide training for the position? We’ll provide an iMac and headset to be used exclusively for your Advisor work. Would I have to purchase my own computer and phone? We’ll provide reimbursements up to an amount we’ll discuss during the recruiting process. Would I be reimbursed for Internet service? This connection must be able to maintain a consistent speed of 10 Mbps for downloads and 3 Mbps for uploads, as well as less than 150 ms latency while connected to Apple VPN. You must have or be willing to get a desk, an ergonomic chair, and a hardwired high-speed Internet connection from a reliable provider. You’ll work where you live, so you must have a private, quiet, distraction-free room with a door that can close to keep out ambient noise. What are the requirements for a home office? All Apple At Home Advisors - both part-time and full-time employees - receive a robust benefits package, including product discounts and paid time away. You’ll learn more about pay and benefits during the recruiting process. Both part-time and full-time At Home Advisors are Apple employees. If hired as an At Home Advisor, would I be employed directly by Apple? At Home Advisors are also among the first to learn about new, upcoming products, well before the public hears about them. No single At Home Advisor handles every product at once, but the products supported by Advisors include Apple Watch, iPhone, iPod, iPad, Mac and Apple TV. What are some of the specific products they support?
#APPLE REMOTE CAREERS SOFTWARE#
What does an At Home Advisor do?Īt Home Advisors are responsible for answering customers’ questions - over the phone or via chat - about Apple products, services and accessories, including both software and hardware. This job gives you an opportunity to be part of this team while you work from home. The At Home Advisor position is part of Apple Support, the group that provides customer service, troubleshooting and technical support to Apple customers by phone, chat or email.
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